2. PRIVACY POLICY

Brand: KYMOH – ABOVE THE FLOW

At KYMOH, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or purchase products from us.

Information We Collect

When you visit our website, place an order or contact us, we may collect:

• Full name.
• Email address.
• Contact number.
• Billing and shipping address.
• Order and purchase details.
• Payment transaction information.
• Device, browser and website usage information.

Payment card details are generally processed securely by our payment service providers.

How We Use Your Information

We use collected information to:

• Process and fulfil customer orders.
• Arrange shipping and delivery.
• Communicate order confirmations and updates.
• Respond to customer enquiries.
• Manage returns, refunds and exchanges.
• Improve our website and shopping experience.
• Prevent fraudulent transactions.
• Send promotional communications where permitted and, where required, with your consent.

Sharing of Information

We may share relevant information with trusted third-party service providers, including:

• Shopify, our e-commerce platform.
• Payment gateways and payment processors.
• Shipping and logistics partners.
• Customer support and technology providers.

These parties receive information only as necessary to provide their services or meet applicable legal requirements.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour and provide a better shopping experience.

You can manage cookie preferences through your browser settings where available.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Subject to applicable laws, you may request access to, correction of or deletion of your personal information.

You may also withdraw consent to promotional communications.

Third-Party Services

Our website may contain links to third-party websites or services.

KYMOH is not responsible for the privacy practices of external websites.

Policy Updates

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the revised effective date.