1. RETURN AND REFUND POLICY

Brand: KYMOH – ABOVE THE FLOW

At KYMOH, we believe in delivering products that reflect our identity, creativity and quality. Customer satisfaction is important to us, and we aim to make your shopping experience smooth and reliable.

Return Eligibility

Customers may request a return or exchange within 3 of receiving their order, subject to the following conditions:

• The product must be unused, unworn and unwashed.
• Original tags, labels and packaging must be intact.
• The product must be returned in its original condition.
• Proof of purchase or order confirmation must be provided.

Products showing signs of wear, damage caused after delivery, washing or alteration may not qualify for a return.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within [X hours/days] of delivery.

Please share:

• Your order number.
• Clear photographs of the product.
• A description of the issue.

Our team will review the request and assist with an appropriate replacement, exchange or refund.

Refund Process

Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed through the original payment method wherever possible.

The time taken for the refunded amount to appear in your account may depend on your bank or payment provider.

Exchange Policy

Exchanges are subject to product availability.

If your requested size is unavailable, our team will contact you to discuss the available alternatives.

Return Shipping Charges

Return shipping arrangements and applicable charges will be communicated by our support team.

For products received damaged, defective or incorrectly supplied, KYMOH will assist with the appropriate return arrangement.

Order Cancellation

Cancellation requests must be submitted before the order is dispatched.

Once an order has been shipped, cancellation may no longer be possible.