4. SHIPPING POLICY

Brand: KYMOH – ABOVE THE FLOW

At KYMOH, we aim to ensure that your orders are processed and delivered safely and efficiently.

This Shipping Policy explains our order processing, shipping and delivery procedures.

Order Processing

Orders are processed after successful payment confirmation or acceptance of the applicable payment method.

Our estimated order processing time is [X–Y business days].

Orders placed on Sundays, public holidays or during promotional periods may require additional processing time.

Shipping and Delivery

We aim to deliver orders to the shipping address provided during checkout.

Estimated delivery time: [X–Y business days after dispatch].

Delivery timelines may vary depending on:

• Customer location.
• Courier availability.
• Weather conditions.
• Public holidays.
• Operational or logistical delays.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.

Any free-shipping offers will be communicated through the website or applicable promotions.

Order Tracking

Once your order has been dispatched, tracking information may be shared through your registered email address or mobile number.

Customers can use the provided tracking details to monitor their shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

KYMOH will not be responsible for delivery issues resulting from incorrect or incomplete addresses supplied by customers.

Delayed or Lost Shipments

If your order is significantly delayed or appears to be lost during transit, please contact our customer support team.

We will coordinate with the relevant logistics partner to investigate the issue and provide assistance.

Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

Share your order number and photographs of the damaged package or product so our team can investigate.

International Shipping

International shipping availability, charges and delivery timelines will be communicated separately if this service is offered.